If you have checked your paper invoice or order confirmation and believe you have received the wrong item, please contact us as soon as possible.
We aim to provide all orders correctly and efficiently packed. However, sometimes accidents do happen, and human error may result in the wrong item being picked. In this event, we may ask for a Returns Form to be filled in so we can quickly process your replacement item.
Due to the high value of certain products we stock, we may need to receive the miss-picked item prior to a replacement being issued.